At Egohona, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process. Please read our policy carefully before making a return request.
1. Eligibility for Returns
- You may request a return or exchange if:
- The item is defective, damaged, or incorrect upon delivery
- The product is unused, unworn, and in its original packaging with tags intact.
- The return request is made within 1 – 3 days of receiving the order.
Non-Returnable Items:
- Customized or personalized jewelry.
- Items purchased during clearance sales, promotions, or special discounts.
- Products that show signs of wear, damage, or misuse.
2. How to Initiate a Return
To process your return, please follow these steps:
Contact Us: Email us at info@egohona.com with your order number, reason for return, and clear photos of the product (if damaged or defective).
Approval & Instructions: If eligible, we will provide return instructions, including the return shipping address.
Shipping the Item: Securely pack the product and send it back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
Inspection & Processing: Once we receive the item, we will inspect it and process your return within 3-5 business days.
3. Refund Policy
- Full Refund: If the returned item meets our criteria, we will issue a full refund to your original payment method.
- Partial Refund: If the product is not returned in its original condition, a partial refund may be granted at our discretion.
- Refund Processing Time: Refunds may take 3-5 business days to appear in your account, depending on your payment provider.
4. Order Cancellations
- Orders can be canceled within 24 hours of placement for a full refund.
- Once an order is processed or shipped, cancellations are no longer possible.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Late or Missing Refunds
- If you haven’t received your refund yet, please check with your bank or payment provider first.
- If there is still no refund after the stated processing time, contact us at info@egohona.com and we will assist you.
8. Contact Us
For any return or refund inquiries, feel free to reach out to our support team:Email:info@egohona.com
Address: Khetlal Road, Dhakhin Para, Bogra 5800